Frequently Asked Questions

Everything you need to know about your District One experience.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items and intimate apparel are final sale.

How do I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's journey in real-time.

Which payment methods do you accept?

District One accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section.

Are your materials sustainably sourced?

We are committed to ethical fashion. District One partners with manufacturers that prioritize organic cotton, recycled polyester, and fair labor practices to minimize our environmental footprint.